HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.
Where do we deliver and what are the shipping costs?
We deliver worldwide. Shipping costs may vary depending on the delivery location.
Where are you based?
Our company is based in Canada.
Who delivers my item?
Your items are delivered through your local postal service.
What are the delivery hours?
Items are delivered according to the schedules of your local post office.
I made a mistake with my address, what should I do?
Don't worry — if your order has not yet been shipped, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our terms and conditions, once an order has been shipped from our warehouse, no changes can be made.
Is your site secure?
This site is 100% secure. And to be honest, you could even say it's 300% secure. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of this page's URL is there to remind you of that). Most sites only secure their "cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malicious software. Finally, regarding payment, we use Stripe and PayPal, which are the benchmarks when it comes to online transaction security.
What payment methods are available?
Currently, you can pay by credit card or via PayPal on our site. We do not accept checks, bank transfers, or cash on delivery.
What happens if I'm not satisfied with my product?
We offer a 100% "satisfied or refunded" guarantee! If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days of receipt and we will fully refund the price of the item as soon as it arrives at our facility. However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.
Any more questions?
If you still have any questions, you can contact us by email at kamitia.support@gmail.com